Return and Refund Policy

Last updated: October 14, 2026

Returns

This policy applies to products purchased from Technomec LLC’s showroom or through www.technomec-lb.com.

Eligibility for a return, exchange, or refund depends on the reason for your request, the condition of the product, and your rights under applicable law.

Statutory withdrawal for online purchases

For qualifying online consumer purchases, Lebanese consumer protection law provides a right to withdraw from the purchase within ten (10) days of delivery, subject to statutory exceptions. You do not need to establish a manufacturing defect to exercise this right.

Additional returns under our store policy

For requests not covered by a statutory right, Technomec generally considers returns and exchanges for verified manufacturing defects or manufacturing-related damage, subject to inspection. Other requests may be considered individually at our discretion.

To request a return under our store policy, you must notify us within 24 hours of purchase. Products must:

• Remain unused, unwashed, unmodified, and untampered with.

• Retain their original factory settings, where applicable.

• Be returned in their original packaging with all supplied components, accessories, and documentation.

• Remain in the condition in which they were supplied, apart from the defect or damage being reported.

These store-policy deadlines and conditions do not limit statutory withdrawal rights, remedies for defective or non-conforming goods, or applicable warranty rights.

How to Start a Return

Contact us at info@technomec-lb.com before returning an item so we can provide appropriate instructions. Please include:

• Your order number or other proof of purchase.

• The product concerned and the reason for your request.

• A description and, where possible, photographs of any defect or damage.

We will review your request and explain how to return the product to our showroom, either in person or through a shipping service.

For returns under our store policy, the product must reach our showroom within three (3) days of your initial request, unless we agree otherwise. Returns made under statutory rights are subject to the applicable legal requirements instead of this store-policy deadline.

Unless we agree otherwise or applicable law requires otherwise, you are responsible for return shipping costs. For defective, damaged, or incorrect items, contact us before arranging shipment so we can confirm the appropriate arrangements and responsibility for those costs.

Please package the product securely and retain proof of dispatch if you use a shipping service.

Damages and Issues

Please inspect your order upon receipt and contact us promptly if a product is defective, damaged, incomplete, or different from what you ordered.

We may need to inspect the product to assess the issue and determine the appropriate remedy.

Our request for prompt notification does not shorten statutory or warranty periods, including those applicable to defects discovered after delivery.

Exceptions and Non-Returnable Items

Where permitted by applicable law, statutory withdrawal rights may not apply to:

• Products made to your specifications.

• Products used after delivery.

• Products damaged through improper handling.

For requests under our store policy, we may also decline returns if products have been modified, tampered with, or returned without their original packaging or supplied components.

These exclusions do not remove applicable rights concerning defective or non-conforming goods.

Technomec may approve exceptions to its store policy on a case-by-case basis. Please contact us if you are unsure whether your product is eligible.

Exchanges

Contact us before returning a product for exchange. We will assess your request, inspect the product where necessary, and explain the available options.

Exchanges under our store policy are subject to eligibility and replacement availability. If a suitable replacement is unavailable, we will discuss alternative arrangements, without limiting any remedy required by law.

Refunds

After receiving and inspecting your return, we will notify you of the outcome and confirm whether a refund or another remedy applies. If we decline your request, we will explain the reason.

Where a refund is approved or legally due, we will issue it promptly and within any applicable legal deadline. Refunds will be made to the original payment method unless another arrangement is agreed with you or required by law. Your bank or payment provider may need additional time to process and post the refund.

Original delivery charges, return shipping costs, and any duties, taxes, or fees specifically associated with delivery are non-refundable only to the extent permitted by law. Any amounts that must legally be refunded will be included.

If you have not received your refund within a reasonable period after we confirm that it has been issued, please contact us.

Refunds and other remedies required by law are not subject to Technomec’s discretion. Nothing in this policy limits rights relating to products that are defective, not as described, not delivered within the required or agreed timeframe, or otherwise fail to comply with applicable law.

Contact

To request a cancellation, start or follow up on a return, discuss an exchange, or report a damaged, defective, incomplete, or incorrect item, please contact Technomec LLC at info@technomec-lb.com.