FAQ

Tracking the status of your order is easy. Once your order has been processed and shipped, you will receive a confirmation email/SMS containing a unique tracking number. You can use this tracking number on the carrier's website to monitor the real-time status and location of your package.

We understand that circumstances may change. If you need to modify or cancel your order, please contact our customer support team on +961 76 50 50 73, through phone or WhatsApp, as soon as possible. We will do our best to accommodate your request, but please note that orders are processed quickly to ensure prompt delivery.

We offer a variety of convenient payment methods to make your shopping experience seamless. Accepted payment methods include Cash on Delivery (COD), and transfers through Whish Money and OMT Pay.

In cooperation with Wakilni, we offer a variety of shipping options that cater to different customer preferences.

Standard shipping is the most economical choice with a delivery time of 2 to 4 business days, while express shipping provides a faster delivery option of 24 to 72 hours within specific urban regions at an additional cost.

Standard shipping is based at a flat rate of $4 across Lebanon, while express shipping is $6.

Quoted shipping rates are not fixed and may be subject to change based upon the dimension and weight of the underlying order.

Yes, we do offer international shipping to many countries through DHL, UPS and FedEx. During the checkout process, customers must indicate their preferences.

Shipping costs and estimated delivery times will be provided accordingly by our customer support team.

Our return policy is designed to ensure customer satisfaction. If you're not completely satisfied with your purchase, you can return the item within three (3) days following your original request provided that all conditions are met.

Initiating a return is simple. Contact our customer support team on +961 76 50 50 73, through phone or WhatsApp, or email at sales@technomec-lb.com, and inform them of your request for returning the product.

In most cases, return shipping fees are the responsibility of the customer. However, if the return is due to an error on our part, such as receiving a damaged or incorrect item, we will cover the return shipping costs.

We stand behind the quality of our products but offer no definite timeframe under a warranty policy on all purchases. However, as part of our responsibility for delivering satisfaction, we do only cover manufacturing defects and ensure that our customers receive items free from defects in materials and workmanship, but are not liable to any misuse or abuse of said products.

Product registration for warranty coverage is a straightforward process. Upon receiving your order, we register your contact details along with your order information into our records for warranty coverage registration.

While our warranty is comprehensive, there are certain situations not covered. The warranty does not extend to damages caused by misuse, abuse, accidents, modifications, or unauthorized repairs.

Absolutely! We offer competitive wholesale pricing for customers interested in purchasing our products in larger quantities. Our wholesale pricing is tiered, meaning that the more units you order, the lower the per-unit cost. To inquire about our wholesale pricing and terms, please contact our customer support team.

Our wholesale program has minimum order quantity requirements to ensure you receive the best possible pricing and to streamline the fulfillment process. The minimum order quantities vary depending on the product. For detailed information on minimum order quantities, product availability, and bulk pricing, please get in touch with our customer support team.

Yes, we try our best to ensure you get the best deal possible!